1. I’ve placed an order, but haven’t received any confirmation email.

Our system automatically sends a confirmation email immediately after the order has been placed. Make sure to check your spam filter or folder!

1. Where can I find my tracking number?

Due to our low freight charge we can not provide tracking numbers.

2. How much does it cost to ship to ... ?

We ship world-wide for EUR/USD 5.80 only.

3. How long does it take to ship to ... ?

If not otherwise indicated, all orders ship the next business day.

4. Do you offer next-day delivery?

No, currently not.

5. Do I have to pay customs if I'm located outside the European Community?

Your order ships in a neutral brown, padded envelope or cardboard wrapper with no indication regarding the sender or content, thus usually passes customs with no additional charges.